Hijab Maison Return & Refund Policy
Your Happiness, Our Priority: A Return Policy Rooted in Care and Fairness
At Hijab Maison, we believe in treating our customers as family. Your satisfaction and trust are more important to us than any product. Our Return & Refund Policy is built on the principles of Ihsan (excellence), fairness, and care, ensuring that you feel valued and respected in every interaction with us.
We strive to make your shopping experience joyful and hassle-free. Below, you’ll find our policy designed to serve you with integrity and kindness while maintaining fairness for all.
1. Our Promise to You
Your happiness is our ultimate goal. If you’re not satisfied with your order for any reason, we’re here to make it right. Whether there’s an issue with the product or you simply changed your mind, we’ll work with you to ensure you’re happy with your purchase.
2. Our Returns Policy
If you receive a product with any issues, we’re here to help. You may return or exchange the item within 14 days of delivery under the following conditions:
Incorrect item received.
Color or size does not match your selection.
Quality concerns, such as stitching, material defects, or damage during delivery.
In such cases:
We will cover the return shipping fees.
You’ll receive a full refund or an exchange, whichever you prefer.
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Conditions for Returns/Exchanges:
The item must be unused, unwashed, and in its original packaging to qualify for a return or exchange.
We offer this flexibility because your satisfaction matters to us, and we want you to feel confident in your purchase.
3. Exchange Policy
We’re happy to offer exchanges within 14 days of delivery if:
The product has an issue (we cover shipping fees).
You’d like a different size, color, or style (customer covers shipping fees).
Can I choose between an exchange or a refund?
Yes, absolutely! If the product has an issue, you can choose between a full refund or an exchange. We want to make sure you’re completely satisfied with your decision.
Original Packaging Requirements:
To qualify for an exchange or return, the item must be unused, unwashed, and in its original packaging. This helps us ensure the product can be resold or exchanged fairly.
4. How to Initiate a Return or Exchange
To start a return or exchange, please follow these simple steps:
Contact Us: Reach out to us by filling out the Return Form at the end of this page for a fast response; also, you can contact us via WhatsApp or email. Let us know the reason for your return or exchange, and we’ll guide you through the process.
Ship the Item: Once your return is approved, we will arrange for a pickup of the item from your home. Our partnered shipping company will send a delivery representative to collect the item. Please ensure the item is in its original packaging, unused, and unwashed for a smooth return process.
Refund or Exchange: Once we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days.
5. Our Commitment to You
At Hijab Maison, we take pride in delivering high-quality products and exceptional service. Every item is carefully inspected before shipment to ensure it meets our standards. If anything falls short, we’re here to make it right.
We believe in treating you with the same care and respect we would extend to our own family. Your trust and happiness are the foundation of our business, and we’re committed to upholding the values of Ihsan in every interaction.
6. We’re Here for You!
If you have any questions, concerns, or need assistance, our dedicated team is always ready to help. Please reach out to us via WhatsApp, email, or by filling out the Return Form at the end of this page. We’ll ensure your experience with Hijab Maison is nothing short of delightful.
Thank you for choosing Hijab Maison. We deeply appreciate your trust and support, and we look forward to serving you again soon!
With warm regards,
The Hijab Maison Family