{"id":2071,"date":"2024-08-10T14:40:54","date_gmt":"2024-08-10T12:40:54","guid":{"rendered":"https:\/\/hijabmaison.com\/ar\/?page_id=2071"},"modified":"2025-10-01T05:26:27","modified_gmt":"2025-10-01T03:26:27","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/hijabmaison.com\/eg\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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Hijab Maison Return & Refund Policy<\/strong><\/h2>

Your Happiness, Our Priority: A Return Policy Rooted in Care and Fairness<\/strong><\/p>

At\u00a0Hijab Maison<\/strong>, we believe in treating our customers as family. Your satisfaction and trust are more important to us than any product. Our Return & Refund Policy is built on the principles of\u00a0Ihsan<\/em>\u00a0(excellence), fairness, and care, ensuring that you feel valued and respected in every interaction with us.<\/p>

We strive to make your shopping experience joyful and hassle-free. Below, you\u2019ll find our policy designed to serve you with integrity and kindness while maintaining fairness for all.<\/p>


1. Our Promise to You<\/strong><\/h3>

Your happiness is our ultimate goal. If you\u2019re not satisfied with your order for any reason, we\u2019re here to make it right. Whether there\u2019s an issue with the product or you simply changed your mind, we\u2019ll work with you to ensure you\u2019re happy with your purchase.<\/p>

\u00a0<\/strong><\/h3>

2. Our Return & refund Policy<\/strong><\/h3>

You have 14 days from delivery<\/b> to request a return or exchange.<\/p>

All items must be in their original condition: unused, unwashed, and in the original packaging.<\/b><\/p>

If there is a Product Issue:<\/b><\/p>

  • This includes receiving the wrong item, incorrect size\/color, or a quality defect (like damage or faulty stitching).<\/p><\/li>

  • You can choose a full refund or an exchange.<\/b><\/p><\/li>

  • We cover the return shipping costs.<\/b><\/p><\/li><\/ul>

    If you Change Your Mind:<\/b><\/p>

    • If you decide to cancel your order or change your mind about the item, size, color, or style, we are pleased to accommodate your request with either an exchange or a full refund, based on your preference.<\/span><\/span><\/p><\/li>

    • \u00a0In this case, the customer covers the return shipping costs.<\/b><\/p><\/li>

    • PLEASE NOTE<\/b>: Discounted items are non-refundable<\/u>. Returns are not accepted for items purchased under promotions or discounts. All such items are final sale and cannot be returned or exchanged. Thank you for your understanding.<\/p>

      \u00a0<\/p><\/li><\/ul>

      Regarding Product Inspection Before Delivery:<\/strong><\/p>

      • Standard Shipping (Free\/Regular):<\/strong>\u00a0Product inspection before delivery is not available. You can easily check the product at home, and if you find any issue, you may return it within 14 days under our Return Policy.<\/span><\/p>

        \u00a0<\/p><\/li>

      • Customer Request for Inspection:<\/strong> If you wish to inspect the product before payment, the shipping fee will change from 50 EGP to 90 EGP<\/strong>, as the order will be sent through a courier that provides this service.\u00a0<\/b><\/p><\/li><\/ul><\/div>

        \u00a0<\/p><\/div>

        \u00a0<\/h3>

        4. How to Initiate a Return or Exchange<\/strong><\/h3>

        To start a return or exchange, please follow these simple steps:<\/p>

        1. Contact Us<\/strong>: Reach out to us\u00a0by filling out the\u00a0Return Form<\/strong> at the end of this page for a fast response; also, you can contact us via\u00a0WhatsApp or email<\/strong>. Let us know the reason for your return or exchange, and we\u2019ll guide you through the process.<\/p><\/li>

        2. Ship the Item:<\/strong>\u00a0Once your return is approved, we will arrange for a pickup of the item from your home. Our partnered shipping company will send a delivery representative to collect the item. Please ensure the item is in its\u00a0original packaging<\/strong>,\u00a0unused<\/strong>, and\u00a0unwashed<\/strong> for a smooth return process.<\/p><\/div>

          \u00a0<\/div><\/div><\/div><\/div><\/li>

        3. Refund or Exchange<\/strong>: Once we receive and inspect the item, we\u2019ll process your refund or exchange within\u00a05-7 business days<\/strong>.<\/p><\/li><\/ol>


          5. Our Commitment to You<\/strong><\/h3>

          At\u00a0Hijab Maison<\/strong>, we take pride in delivering high-quality products and exceptional service. Every item is carefully inspected before shipment to ensure it meets our standards. If anything falls short, we\u2019re here to make it right.<\/p>

          We believe in treating you with the same care and respect we would extend to our own family. Your trust and happiness are the foundation of our business, and we\u2019re committed to upholding the values of\u00a0Ihsan<\/em>\u00a0in every interaction.<\/p>


          6. We\u2019re Here for You!<\/strong><\/h3>

          If you have any questions, concerns, or need assistance, our dedicated team is always ready to help. Please reach out to us via\u00a0WhatsApp<\/strong>,\u00a0email<\/strong>, or by filling out the\u00a0Return Form<\/strong>\u00a0at the end of this page. We\u2019ll ensure your experience with\u00a0Hijab Maison<\/strong>\u00a0is nothing short of delightful.<\/p>

          Thank you for choosing\u00a0Hijab Maison<\/strong>. We deeply appreciate your trust and support, and we look forward to serving you again soon!<\/p>

          With warm regards,
          The Hijab Maison Family<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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